Managed IT Services & Support | Silverback Communications
Monitoring live 24/7

Managed IT Services

Your staff shouldn't be the first to notice something's broken.

We watch your network, patch your machines and lock down your data around the clock, for one flat monthly fee. No hourly invoices, no offshore call centers, and no waiting three days for someone to call you back.

20+ years in business US-based engineers Flat-rate monthly pricing R2V3-certified ITAD
Silverback Network Monitor Live
Network uptime
0%
Threats blocked
0
Endpoints managed
0
Patches deployed
0

Infrastructure health

● All systems operational
Firewall security0%
Cloud backup0%
Endpoint compliance0%
Dark web monitoringActive
Scanning endpoints…
Run this on my network — free →
20+
Years in business
500+
Endpoints managed
99.99%
Average uptime
<1 hr
Assessment turnaround
Typical small-business office — pre-assessment4 exposures found
INTERNET Firewall edge / VPN Switch LAN File server 47 patches behind 18 workstations MFA not enforced Microsoft 365 backup unverified Storage closet 9 drives, no wipe record
What we usually find

Nothing looks broken. That's the problem.

Every free assessment we run turns up the same handful of gaps. None of them set off an alarm — they just sit there until a ransomware note, a failed audit or a dead server forces the issue.

01

Machines nobody has patched in months

One missed update on one server is all a ransomware crew needs. Most owners have no idea how far behind they are.

02

No real view of what's happening

Without monitoring, you find out about network, cloud and security problems from whoever complains loudest.

03

Credentials already for sale

Company logins turn up on the dark web long before anyone notices the account is being used.

04

An IT bill you can't predict

Break-fix means you pay most when things are worst. Budgeting for it is guesswork every quarter.

Find out what's exposed on your network — at no cost

A risk-scored review of your network, cloud and security posture, back in your hands in under an hour.

What's included

One monthly fee. Four things you stop worrying about.

Everything below is in the base agreement. There is no security add-on, no per-ticket charge, and no separate bill when something goes wrong.

Flat monthly rate Unlimited remote support · no surprise invoices · cancel with 30 days' notice
01 / SUPPORT

Someone picks up

  • Unlimited remote support
  • Priority response times
  • US-based engineers
  • Device health monitoring
  • Password management
02 / SECURITY

Threats stop at the door

  • EDR + managed firewall
  • Duo MFA enforcement
  • Dark web monitoring
  • Phishing & spam filtering
  • Staff phishing drills
03 / CONTINUITY

You stay open

  • Cloud backup & recovery
  • Backup cellular internet
  • Advanced threat detection
  • Annual penetration testing
  • Tested restore procedures
04 / COMPLIANCE

Audits stop being scary

  • PCI compliance assistance
  • Written security policies
  • Quarterly IT reviews
  • Annual IT strategy session
  • R2V3-certified ITAD & disposal

Want to know what this would cost for your team?

Tell us your headcount and how many machines you run. We'll come back with a flat number, not a range.

Industries we serve

Your industry's rules decide how we build your IT.

HIPAA, PCI, client privilege, production uptime — the requirement changes, so the stack changes with it.

Healthcare

HIPAA-aligned IT and ransomware defense

Protect patient records with HIPAA-aligned managed IT, ransomware defense, and certified certificates of destruction for retired devices.

Finance

Data privacy and documented chain of custody

Cybersecurity, privacy compliance, and R2V3 chain-of-custody asset disposition with paperwork your auditor will accept.

Legal

Client confidentiality, start to shredder

Proactive monitoring plus certified secure data destruction, so privileged material never leaves the firm on a forgotten drive.

Manufacturing

Uptime across every site you run

Infrastructure reliability, uptime-focused monitoring, and multi-location support that keeps the line moving.

Not sure which rules apply to you?

Fifteen minutes with one of our engineers is usually enough to tell you where you stand.

⚡ No cost · no commitment

Free network health & security assessment

You get a risk-scored picture of your network, cloud and security layers — what's exposed, what it would cost you, and what to fix first. Back in your hands in under an hour.

🔍
Every layer, one reportNetwork, cloud and security reviewed together, so nothing falls between vendors.
📊
Scored by risk, not by vendorVulnerabilities ranked so you can budget and fix in a sensible order.
Microsoft 365 reviewSecure Score benchmark, sharing settings, and licenses you're paying for twice.
📋
A roadmap you can act onPrioritized next steps in plain English, not a raw list of findings.
<1 hr
From walkthrough to risk-scored report
The Silverback difference

Reactive IT costs more than it looks like it does.

Same six situations. Two very different Monday mornings.

Situation
✕ Without Silverback
✓ With Silverback
A server goes down
You call, wait, and pay by the hour to fix it
We're already on it — alert fired before anyone noticed
The monthly IT bill
Different every month, worst when you can least afford it
One flat rate you can put in next year's budget
Security gaps
Found during an audit, or during a breach
Found and closed on a schedule, before either happens
Stolen credentials
Nobody is watching, so nobody knows
Dark web monitoring and MFA included as standard
Something breaks between vendors
Three suppliers, three explanations, no owner
One accountable partner and one number to call
Retired laptops and drives
Stacked in a closet, still holding client data
R2V3-certified wipe, buyback value, certificate on file

See which column you're in right now

The free assessment answers it in under an hour — no obligation to switch anything.

Free network health & security assessment

Find out what's hiding in your network.

Full infrastructure review, cybersecurity risk scoring, Microsoft 365 audit and a fix-first roadmap — delivered in under an hour.

Contact us

Talk to a real engineer, not a call queue.

Call, email, or grab a slot on the calendar. No gatekeeping, no discovery form with fourteen fields.

— Silverback COMMUNICAtioNS OFFERS LIMITED —

Free Network
Health & Security
Assessment