πŸ“ž (888) 391-5211 βœ‰ inquiry@sbnetworkit.com 24/7 active monitoring Flat-rate pricing IT + hardware + ITAD bundled
Managed IT Operations

Managed IT operations for growing businesses.

The best IT day is the one where nothing happens.

Most of our work gets done between midnight and six in the morning: patches applied, backups verified, a failing drive swapped out before anyone sits down at it. You get monitoring, help desk, backups, cellular failover and hardware lifecycle on one flat monthly fee β€” and a quarterly review so you can see what we actually did.

24/7 monitoring & alerting Backup cellular internet Flat-rate pricing R2V3 certified ITAD
While you were closedSample client Β· Tue 02:00–06:00 Live
Patches deployed
0
Backups verified
0
Alerts resolved
0
Overnight activityno user impact
  • 02:14
    Windows updates staged and applied across 34 workstationsreboots scheduled outside office hours
  • 03:06
    SMART warning on SRV-01 β€” drive degradingreplacement ordered, swap booked for Thursday 6pm
  • 03:41
    Nightly cloud backup completed and restore-tested12 of 12 jobs verified
  • 05:22
    Primary internet dropped for 4 minutescellular failover held the connection, nobody noticed
Tickets raised by your staff0
See what's running on my network β€” free β†’
24/7
Monitoring & alerting
100%
Backups verified, not assumed
Flat
Monthly rate, no surprise invoices
<1 hr
Assessment turnaround
The same warning, two outcomesillustrative
Day 1Day 4 Day 9Day 11 Day 12 WITHOUT MONITORING warning logged,nobody sees it drive fails,10am Tuesday office downtwo days emergencyinvoice WITH SILVERBACK alert fires,part ordered swapped 6pm,zero downtime nothing happensfor the rest of the month Cost: one drive, one evening
Reactive / break-fix Proactively managed
The problem

Most IT only shows up after something is already broken.

Hardware rarely dies without warning. It logs one, weeks in advance, on a machine nobody is watching. Break-fix support means you pay the most at exactly the moment you can least afford it.

01

The warning was there. Nobody read it.

Failing drives, full disks and dying batteries announce themselves early. Without monitoring, the first symptom you see is the outage.

02

You can't budget for surprises

Hourly repair work makes IT spend spiky and unplannable. A flat rate turns it into a line you can actually forecast.

03

Backups that have never been restored

A backup you haven't tested is a hope, not a plan. We restore from ours on a schedule so you know it works.

04

Nobody owns the whole picture

One vendor for support, one for hardware, one for disposal. When something falls between them, it's your problem to chase.

Find out what's quietly failing on your network

Free assessment covering system health, backup coverage, patch status and hardware nearing end of life. Under an hour.

What we handle

A whole operations team, on staff β€” without the payroll.

Talk to an engineer
Core

24/7 infrastructure monitoring

Round-the-clock watch on network devices, servers and workstations, with alerts triaged by a person rather than piling up in a queue.

Core

Patch management

Operating systems and critical applications kept current on a tested schedule, applied overnight so nobody loses a working day to a reboot.

Protection

Backup & disaster recovery

Automated cloud backups with restores actually tested β€” protecting against deletion, ransomware and hardware failure alike.

Connectivity

Backup cellular internet

Automatic cellular failover that keeps your team working when the primary line goes down β€” usually before anyone notices it did.

Devices

Device health tracking

Continuous disk, memory and performance tracking so failing hardware gets replaced on a Thursday evening, not during month-end.

Support

Unlimited remote help desk

No ticket caps and no per-incident billing. Real technicians who already know your setup, with priority handling for anything urgent.

Security

Password management

Centralised, enterprise-grade password management rolled out across the team β€” so credentials stop living in spreadsheets and sticky notes.

Hardware

Hardware lifecycle management

Procurement, deployment, tracking and end-of-life planning β€” including R2V3-certified disposal and buyback value on retired kit.

Strategy

Quarterly IT reviews

A sit-down every quarter covering what broke, what's ageing, what it cost, and what needs budgeting for in the next two quarters.

What's included

One monthly fee. Four things you stop worrying about.

Everything below is in the base agreement β€” no security add-on, no per-ticket charge, and no separate invoice when something goes wrong.

Flat monthly rate Unlimited remote support Β· no surprise invoices Β· one bill for IT, hardware and disposal
01 / SUPPORT

Someone picks up

  • Unlimited remote support
  • Priority handling for urgent issues
  • Device health monitoring
  • Password management
02 / CONTINUITY

You stay open

  • Automated cloud backup
  • Tested restore procedures
  • Backup cellular internet
  • Managed patching & updates
03 / SECURITY

Threats stop at the door

  • Security suite (EDR + firewall)
  • Duo MFA enforcement
  • Phishing & spam protection
  • Advanced threat detection
04 / LIFECYCLE

Hardware handled end to end

  • Procurement & deployment
  • R2V3 certified ITAD
  • IT buyback on retired kit
  • Quarterly & annual reviews

Want to know what this costs for your team?

Tell us your headcount and how many machines you run. We'll come back with a flat monthly number, not a range.

The Silverback advantage

One partner for the whole life of a laptop.

Most businesses run three relationships to do one job: someone to support the kit, someone to sell it, and someone to take it away at the end. We do all three β€” which means the machine you buy is already in monitoring on day one, and already accounted for when it's retired.

One asset, three stages, one invoicebundled
Procure sourced & configured Operate monitored & patched Retire R2V3 wipe + buyback One Silverback agreement one invoice Β· one number to call Β· chain of custody on file
Certificates of data destruction issued for every retired device
How it works

From first look to a network you stop thinking about.

STEP 01

Assess

We map the environment and benchmark health, security and performance, then rank the findings so the riskiest thing gets fixed first.

STEP 02

Onboard

Monitoring agents, cloud backup, patch policies, cellular failover and security tooling go in without pulling your team off their work.

STEP 03

Operate

We watch, maintain and support the environment 24/7 β€” resolving most things before a user notices, and telling you when it matters.

STEP 04

Review

Quarterly sessions covering what broke, what's ageing out, and what to budget for β€” so hardware never surprises you mid-year.

Step one is free and takes under an hour

You keep the assessment report either way, whether or not you go further with us.

Industries we serve

What "acceptable downtime" means depends on what you do.

A dental practice, a law firm and a production line all define an outage differently. We build the program around yours.

Healthcare

HIPAA-aligned IT and secure disposal

Managed IT built around HIPAA, with encrypted backups and R2V3-certified device disposal plus certificates of destruction.

Finance

Compliance paperwork that already exists

Documented chain-of-custody ITAD, security controls and audit trail reporting for regulated financial environments.

Legal

Confidentiality and quiet reliability

Monitored infrastructure with certified data destruction, so privileged material never leaves the firm on a forgotten drive.

Manufacturing

Uptime across every site you run

Infrastructure reliability, cellular failover and multi-location support that keeps the line moving through an outage.

Not sure what your uptime actually costs you?

Fifteen minutes with one of our engineers is usually enough to put a number on it.

The Silverback difference

Three vendors, or one partner who owns the outcome.

Six ordinary situations. Notice how many of them involve chasing someone.

Situation
βœ• Support, hardware and disposal split up
βœ“ Bundled with Silverback
A new hire starts Monday
βœ•Order from one vendor, wait, then ask IT to set it up
βœ“Sourced, configured and already in monitoring before day one
A machine starts failing
βœ•You find out when it dies, then pay hourly to fix it
βœ“Alert fires days early, swap scheduled outside working hours
The internet goes down
βœ•The office stops until the carrier calls back
βœ“Cellular failover takes over automatically, work continues
Old laptops pile up in a closet
βœ•Nobody wants to touch them, and the data is still on them
βœ“R2V3 wipe, certificate on file, buyback value back to you
The monthly IT bill
βœ•Three invoices, all different every month
βœ“One flat rate you can put in next year's budget
Something falls between vendors
βœ•Three suppliers, three explanations, no owner
βœ“One accountable partner and one number to call

See which column you're in right now

The free assessment answers it in under an hour, with no obligation to change anything afterwards.

Free network health & security assessment

Stop reacting. Start preventing.

See exactly where your IT stands: system health, backup coverage, patch status, security gaps and hardware nearing end of life β€” with a prioritised plan to fix it. Under an hour, no cost.

Contact us

Talk to a real engineer, not a call queue.

Call, email, or take a slot on the calendar. No gatekeeping and no discovery form with fourteen fields.