R2v3 certifiedISO 14001ISO 45001
(888) 391-5211
(888) 391-5211Mon to Fri, 8am to 6pm ETGet a quote

The best IT day is the one where nothing happens.

Managed IT operations that cover monitoring and patching as well as backups and help desk, handled overnight for one flat monthly fee.

Book a free assessment(888) 391-5211
  • 24/7 monitoring and alerting
  • Patching while you sleep
  • Backups restore-tested
  • Cellular failover
Managed IT operations technician checking server racks with a diagnostic tool
Overnight logRunning
  1. 22:00Patch window opened
  2. 22:0637 updates staged on 42 machines
  3. 23:40Backup finished, then restore test passed
  4. 01:12SMART warning on FS01 drive 2
  5. 01:13Replacement drive ordered
  6. 06:00All systems green
What happens while your office sleepsSample view

The same warning, with and without managed IT operations

A failing drive warns you days before it dies. What happens next depends on whether anyone is watching.

Without monitoring
  1. Mon 2:14amWarning loggedStill, nobody sees it
  2. Tue 9:05amDrive failsFiles unreachable
  3. Tue to WedOffice downTwo days lost
  4. FridayEmergency invoiceBilled hourly
With Silverback
  1. Mon 2:14amAlert firesAn engineer sees it while you sleep
  2. Mon 2:15amPart orderedSwap booked
  3. Mon 6:00pmDrive swappedAfter hours
  4. All monthNothing happensZero downtime

Same failing drive, same warning. Illustration.

What managed IT operations cover

Nine jobs you stop thinking about when we take over.

24/7 monitoring

Network, servers and workstations, with alerts triaged by a person.

Patch management

Operating systems and key apps, updated overnight while your office is closed, on a tested schedule.

Backup and recovery

Automated cloud backups, as well as restores we actually test.

Backup cellular internet

Automatic failover when your main line drops.

Device health tracking

Disk, memory and performance watched continuously, so failing parts show up early.

Unlimited help desk

No ticket caps, so you never pay per incident.

Password management

Enterprise-grade passwords for your whole team.

Hardware lifecycle

Procurement and tracking as well as R2v3 disposal and buyback.

Quarterly IT reviews

Failures and aging gear, as well as next quarter's budget.

How managed IT operations work

Up and running while your team keeps working.

  1. 1Step 01

    Assess

    We map your environment, then rank findings by risk.

  2. 2Step 02

    Onboard

    Monitoring, backup, patching and failover installed quietly while staff work.

  3. 3Step 03

    Ongoing managed operations

    24/7 monitoring and support, so most issues get fixed before users notice.

  4. 4Step 04

    Review

    Quarterly sessions on failures and aging hardware, as well as budget.

Three vendors, or one partner for managed IT operations

SituationSplit vendorsSilverback
New hireOrder, wait, then set upConfigured and monitored before day one
Failing machineFound when it dies, then billed hourlyAlert early, then swap after hours
Internet outageOffice stops until the carrier respondsAutomatic cellular failover, so work continues
Old laptopsStored with data still on themR2v3 wipe, certificate and buyback
Monthly billSeveral invoices that changeOne flat rate

See what is running on your network.

Our free assessment takes under an hour, so it fits into a normal workday. Findings are ranked by risk, and the report is yours either way.

Book a free assessment(888) 391-5211
  • System health
  • Backup coverage
  • Patch status
  • Hardware nearing end of life

Our IT services

Managed IT ServicesYour whole IT stack for one flat monthly feeIT OperationsMonitoring and patching as well as backups and help deskCybersecurityEDR, Duo MFA and dark web monitoringCloud and Microsoft 365Tenant management, backup and license reviews

Managed IT operations questions

Still unsure? Call us, and a person picks up instead of a phone tree.

Ask us a question(888) 391-5211
When does maintenance happen?

Most managed IT operations work runs overnight, so patching and backup checks never interrupt your team.

Do you test our backups?

Yes, backups are restore-tested on a schedule instead of assumed to work.

What if our internet goes down?

Backup cellular internet fails over automatically so staff keep working.

Is the help desk unlimited?

Yes, no ticket caps and no per-incident billing, as well as priority on urgent issues.

How is pricing worked out?

Tell us your headcount and number of machines, then we give you one flat monthly number.

Managed IT operations make the next IT emergency a non-event.

Book a free assessment so you can see where you stand.

Book a free assessmentCall (888) 391-5211

Talk to a real person when you call

Hours
Mon to Fri, 8am to 6pm ET
Office
14180 McCormick Dr Bldg L, Suite 7, Tampa, FL 33626, United States