Last Updated: January 2025

1. Introduction

Welcome to Silverback Communications. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website (sbnetworkit.com), submit a form, or otherwise communicate with us. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services.

Personal Data

When you inquire about products, solutions, partnerships, buy-backs, or other business services, we may request personally identifiable information, including but not limited to:

• First name and last name
• Email address
• Phone number
• Business name and job title
• Mailing address (State, Province, ZIP/Postal code, City)
• Any details you submit through our forms or communications

SMS Consent Data

If you opt in to receive SMS messages, we collect your phone number and your consent status, including the date, time, and method of opt-in (such as a website contact form or direct conversational consent).

Usage Data

We may also collect information on how the website is accessed and used. This may include your IP address, browser type and version, pages visited, time/date of visit, time spent on pages, and other diagnostic data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information to improve site performance and user experience. You can instruct your browser to refuse cookies or indicate when a cookie is being sent.

3. How We Use Your Data

Silverback Communications uses the collected data for various purposes, including:

• To provide and maintain our services.
• To respond to inquiries and requests submitted through our website.
• To provide customer care and support.
• To send service-related updates and business communications.
• To send conversational SMS messages if you have explicitly opted in.
• To improve our website, services, and customer experience.
• To monitor usage and detect/prevent technical issues and fraud.
• To comply with legal obligations.

4. Who We Share Your Data With

We do not sell your personal data. We may share your information only in the following situations:

• Service Providers: Vendors that support our operations (such as hosting, analytics, communications platforms, and logistics providers), under strict confidentiality and security obligations.
• Legal Requirements: If required to comply with applicable laws or lawful requests from public authorities.

SMS Consent Non-Sharing

SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share SMS opt-in data or phone numbers for marketing or promotional purposes. SMS consent is used solely for direct, one-to-one business communication initiated by the recipient.

5. Security of Data

The security of your data is important to us. While we strive to use commercially acceptable measures to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

7. Your Data Rights

Depending on your location, you may have rights regarding your data, including:

• The right to access
• The right to rectification
• The right to erasure

8. SMS Terms & Conditions

By opting in to receive SMS messages from Silverback Communications LLC via a website form, inquiry submission, or direct communication, you consent to receive conversational text messages related to your inquiry or business relationship. These messages may include:

• Appointment confirmations or scheduling updates
• Service or logistics notifications
• Account or inquiry follow-ups

Message frequency may vary.
Message and data rates may apply.

To opt out at any time, reply STOP.
For assistance, reply HELP or visit www.sbnetworkit.com.

Consent to receive SMS messages is not a condition of purchase.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

• Email: info@sbnetworkit.com
• Phone: (888) 391-5211
• Mail: Silverback Communications, 14180 McCormick Rd, Suite L7, Tampa, FL 33626