Hardware Maintenance

Hardware Maintenance

Silverback offers a cost-effective maintenance solution that brings value to data center performance, hardware lifecycles, risk, and IT budgeting. Rising costs, restrictive terms, and inflexible options are typical issues with OEM maintenance plans, particularly when it comes to extending the life of assets beyond the initial manufacturer warranty. With Silverback, you can reduce costs and add flexibility within your on-premise data center assets.

Maintenace Highlights

  • Monitoring and alerts

  • Short-term and flexible contract terms

  • A 24- hour helpdesk run by certified engineers

  • Options for on-site or remote parts

  • Support for “End of Service Life (EOSL)”systems

  • Up to 80% Savings off OEM support costs

  • A variety of service levels (24X7X4, 9X5XNBDfor on-site or remote parts replacement

Software Trouble Shooting

  • Assistance in the troubleshooting of storage-related issues to allow for the isolation of problems
  • Best-effort software support for basic administrative tasks as well as performing diagnosis on issues that are impactful to the customer environment
  • Access to engineers who will adviseon possible issues that may be experienced when connecting to thes storage array