Hardware Maintenance

Silverback offers a cost-effective maintenance solution that brings value to data center performance, hardware lifecycles, risk, and IT budgeting. Rising costs, restrictive terms, and inflexible options are typical issues with OEM maintenance plans, particularly when it comes to extending the life of assets beyond the initial manufacturer warranty. With Silverback, you can reduce costs and add flexibility within your on-premise data center assets.

Maintenace Highlights

Monitoring and alerts
Short-term and flexible contract terms
A 24- hour helpdesk run by certified engineers

Options for on-site or remote parts
Support for “End of Service Life (EOSL)”systems
Up to 80% Savings off OEM support costs
A variety of service levels (24X7X4, 9X5XNBDfor on-site or remote parts replacement

Software Trouble Shooting

Assistance in the troubleshooting of storage-related issues to allow for the isolation of problems
Best-effort software support for basic administrative tasks as well as performing diagnosis on issues that are impactful to the customer environment
Access to engineers who will adviseon possible issues that may be experienced when connecting to thes storage array

Hardware Maintenance

Hardware Maintenance

Maintenace Highlights

Software Trouble Shooting

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